Understanding Why Service Quality Affects The Future of the Postal Service

The New York Times yesterday reported on the problems that mailers are having with service the Postal Service provides to business mailers using First, Standard and Periodical Mail offerings.   The article notes that these problems have existed for some time and mailers are finally realizing that changes in the network that the Postal Service is now implementing will force them to change decisions where they print, prepare, and deposit mail with the Postal Service and more troubling for the future of the Postal Service whether they mail at all. The New York Times story included the following excerpt from the post “Is Poor Service Causing the USPS to lose Standard Mail [...]